Refund policy

At Quill Quest Shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please review our policy below for details.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and in its original packaging.
  • A valid proof of purchase (e.g., order number or receipt) must be provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Personalized or customized products.
  • Items that have been used, damaged, or altered after delivery.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] to request a Return Authorization (RA) number.
  2. Package the item securely, including the RA number and proof of purchase.
  3. Ship the item to the address provided by our team.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and credited to your original payment method. Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

If you have any questions about our refund policy, please reach out to us at:

Thank you for shopping with Quill Quest Shop. We are committed to ensuring your satisfaction and providing a hassle-free refund experience.

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