Shipping policy
At Quill Quest Shop, we are committed to delivering your orders promptly and securely. Below is an overview of our shipping process and policies.
1. Shipping Options
We offer the following shipping options:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- International Shipping: Delivery times vary by destination.
2. Order Processing
Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order is shipped.
3. Shipping Costs
Shipping costs are calculated based on the delivery destination and the selected shipping method. Free standard shipping is available for orders over $50 within the United States.
4. International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on our website or the carrier’s site.
6. Delays and Issues
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather or customs clearance. If your order is significantly delayed, please contact us at [email protected] for assistance.
7. Returns and Damaged Items
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. For more details, please refer to our Refund Policy.
Thank you for choosing Quill Quest Shop. We appreciate your trust and are dedicated to providing a seamless shopping experience.
